The Laser Guys FAQ's

Frequently Asked Questions

What is a rebuilt fuser?

All our rebuilt fusers get a new upper and lower roller and new set of gears. All other parts that do not wear, are checked and cleaned. We also replace the heating elements not just the teflon sleeve in the HP 4000/4100/5000 with new OEM parts. All HP 5Si/8000/8100 also receive new set of bearings.

What is the warranty on parts and repair kits?

All parts are sold as new and carry 90 day warranty unless otherwise stated. We do not guarantee any parts will fix your specific problems or that additional problems will not occur as a result of improper installation.

What is the warranty on rebuilt fusers?

All rebuilt fusers carry 120 day warranty from date of receipt. Keep in mind that the condition of your toner cartridge, transfer roller, and the amount of printing done with your printer will all determine the life expectancy of your fuser. Typically, your fuser will last long after the 120 day period. Your fuser should arrive with a warranty label on the bottom, please note this date includes the month and year only, the actual date may differ from your 120 day period.

How do I make returns?

In the event you need to return any parts please contact our company for a return authorization number. There is a minimal restocking fee for all parts ordered in error.

How do I get pricing for parts not listed on your web-site?

You can call (630)355-8040Fax (630)428-4412 or email us laser@thelaserguys.com

All rebuilt fuser pricing is based on exchange. How are core charges handled?

All fusers are shipped in special packaging to ensure they will not be damaged in shipping. Please use the same packing materials to return your old unit. We include an RMA label which has your RMA number on it, please put this label somewhere on the outside of the box when returning all fuser cores. Your RMA number is the last four numbers of your invoice.. All core charges that will apply if you do not return cores are stated on the invoice.

I placed my order today when should it arrive?

All orders placed on-line will be shipped by the next business day unless overnight shipping is required. In many cases you order will be processed the same day. You have until 3:30p.m. CST. for overnight shipping. Shipping to APO and FPO is done U.S. Postal. You can track your shipping on-line.

Do you ship to international orders and to Canada?

We currently only ship within the U.S.

Do you sell fusers and maintenance kits as an outright purchase without and exchange on the fuser?

Yes, in most cases we do, please call or email for currnet pricing.


What is a rebuilt fuser?
	All our rebuilt fusers get a new upper and lower roller and new set of gears. All other parts that do not wear, are checked and cleaned. We also replace the heating elements not just the teflon sleeve in the HP 4000/4100/5000 with new OEM parts. All HP 5Si/8000/8100 also receive new set of bearings.

What is the warranty on parts and repair kits?
	All parts are sold as new and carry 90 day warranty unless otherwise stated. We do not guarantee any parts will fix your specific problems or that additional problems will not occur as a result of improper installation.
What is the warranty on rebuilt fusers?
	All rebuilt fusers carry 120 day warranty from date of receipt. Keep in mind that the condition of your toner cartridge, transfer roller, and the amount of printing done with your printer will all determine the life expectancy of your fuser. Typically, your fuser will last long after the 120 day period. Your fuser should arrive with a warranty label on the bottom, please note this date includes the month and year only, the actual date may differ from your 120 day period.
How do I make returns?
	In the event you need to return any parts please contact our company for a return authorization number. There is a minimal restocking fee for all parts ordered in error.
How do I get pricing for parts not listed on your web-site?
	You can call (630)355-8040Fax (630)428-4412 or email us laser@thelaserguys.com
All rebuilt fuser pricing is based on exchange. How are core charges handled?
	All fusers are shipped in special packaging to ensure they will not be damaged in shipping. Please use the same packing materials to return your old unit. We include an RMA label which has your RMA number on it, please put this label somewhere on the outside of the box when returning all fuser cores. Your RMA number is the last four numbers of your invoice.. All core charges that will apply if you do not return cores are stated on the invoice.
I placed my order today when should it arrive?
	All orders placed on-line will be shipped by the next business day unless overnight shipping is required. In many cases you order will be processed the same day. You have until 3:30p.m. CST. for overnight shipping. Shipping to APO and FPO is done U.S. Postal. You can track your shipping on-line.
Do you ship to international orders and to Canada?
	We currently only ship within the U.S.
Do you sell fusers and maintenance kits as an outright purchase without and exchange on the fuser?
	Yes, in most cases we do, please call or email for currnet pricing.